Terms and Conditions

1. Use of the Website

The M Dental by Metrodent website provides patients with access to digital services such as:

• Viewing available dental services
• Booking dental appointments
• Managing existing appointment bookings
• Joining the clinic queue
• Viewing queue status and estimated call times

You agree to use the website only for its intended purposes and not to misuse, interfere with, or attempt to disrupt its services.

2. Patient Accounts

• An account is required to book and manage appointments.
• When creating an account, you may be asked to provide information such as your first name, last name, email address, phone number, and password.
• You agree to provide accurate and current information. You are responsible for keeping your login credentials secure and for activities performed using your account.
• If you believe that your account has been accessed without authorization, please contact M Dental by Metrodent.
• An account is not required to join the clinic queue, unless otherwise indicated by the system.

3. Appointment Booking

• Appointments made through the website are subject to the clinic’s available dates, time slots, services, and operating schedule.
• Patients are responsible for providing accurate booking information and arriving at the clinic according to their confirmed appointment schedule.
• Patients may use the My Bookings section to review their appointment information.
• M Dental by Metrodent may make reasonable changes to appointment schedules when necessary. Patients will be informed of significant changes when appropriate.

4. Queue System & QueueFlow+

• QueueFlow+ allows patients to join and monitor the clinic queue.
• Joining the queue may require location verification to confirm that the patient is within the clinic’s permitted geographic area.
• After successfully joining the queue, patients may receive information such as queue number, current queue position, queue status, and estimated call or service start time.

Queue information is provided to help patients monitor their position in the clinic queue.

5. Estimated Queue Times

• Estimated call times, waiting times, completion times, and service start times displayed through QueueFlow+ are estimates only.
• Actual times may change depending on treatment duration, patients ahead in the queue, scheduled appointments, patient arrival, grace periods, and other circumstances affecting clinic operations.
• An estimated time should not be considered a guaranteed treatment or service time.
• Patients are encouraged to continue monitoring their Queue Status for updates.

Estimated service call times are dynamically computed based on active chair status and clinical complexity. Because medical emergencies and unforeseen procedural lengths take clinical priority, please maintain personal readiness when your position nears the top of the queue.

6. Queue Attendance and No-Shows

• Patients are responsible for monitoring their queue status and being available when their queue number is called.
• The clinic may provide a reasonable grace period after a patient is called.
• If a patient does not arrive or respond within the applicable grace period, the clinic may mark the patient as a No-show and proceed to another patient.
• Depending on clinic procedures, a patient marked as a No-show may be required to join the queue again.

7. Nicknames and Public Queue Display

• Patients joining the queue may be asked to provide a nickname.
• Queue numbers and nicknames may be displayed on the clinic’s public Queue Monitor to help patients identify their position and determine when they are being called.
• Patients should not use offensive, misleading, or sensitive personal information as their nickname.
• Full patient information should not be intentionally displayed on the public Queue Monitor.

8. Location Verification

QueueFlow+ utilizes standard high-accuracy geographic telemetry to verify physical proximity within the clinic area (<100m geofence) before ticketing.

• The Join Queue feature may use the patient’s device location to determine whether the patient is within the permitted clinic area (<100m geofence).
• Location permission may therefore be required before a patient can successfully join the queue.
• If location access is denied or the patient is outside the permitted area, the system may prevent the patient from joining the queue.

9. Privacy and Personal Information

• M Dental by Metrodent respects the privacy of its patients.
• Personal information collected through the website will be handled in accordance with the clinic’s Privacy Policy and applicable data protection laws and regulations (including the Data Privacy Act of 2012).
• Users are encouraged to review the Privacy Policy before creating an account, booking an appointment, or providing personal information through the website.

10. Account Security

• Users are responsible for maintaining the confidentiality of their account credentials.
• Users should not share their passwords with other individuals.
• If you believe that your account or personal information has been compromised, please notify M Dental by Metrodent as soon as possible.

11. Proper Use of the System

Users must not intentionally:

• Submit false appointment or queue info
• Create bookings intended to disrupt operations
• Attempt to access another patient’s data
• Manipulate queue positions or system data
• Attempt to bypass location verification
• Interfere with website operation or security
• Use the website for unlawful purposes

M Dental by Metrodent may restrict access to certain website features when misuse or suspicious activity is detected.

12. Availability of the System

• M Dental by Metrodent aims to keep its online services available and accurate. However, uninterrupted access to the website and QueueFlow+ cannot be guaranteed.
• The system may occasionally become unavailable because of maintenance, internet connectivity, technical issues, system updates, or circumstances outside the clinic’s reasonable control.
• Patients may contact the clinic for assistance when online services are unavailable.

13. Intellectual Property

• The website’s original design, content, graphics, system components, and other materials may be protected by applicable intellectual property laws.
• The M Dental by Metrodent name, logo, and other branding remain the property of their respective owner or owners.
• Users may not reproduce, distribute, modify, or commercially use protected website materials without appropriate permission.

14. Limitation of Liability

• QueueFlow+ is intended to assist M Dental by Metrodent with appointment scheduling and queue management.
• Information provided by the system, including estimated queue and service times, is provided for convenience and may change.
• To the extent permitted by applicable law, M Dental by Metrodent is not responsible for losses resulting solely from misuse of the website, inaccurate information provided by users, technical interruptions, or circumstances reasonably outside the clinic’s control.
• Information provided through QueueFlow+ should not be considered a substitute for professional dental advice, diagnosis, or treatment.

15. Changes to These Terms

• M Dental by Metrodent may update these Terms and Conditions when the website, system features, clinic procedures, or applicable requirements change.
• The latest version of these Terms and Conditions will be made available through the website together with its effective or last-updated date.
• Continued use of the website after updated Terms and Conditions become effective constitutes acceptance of the revised terms, to the extent permitted by applicable law.